Terms of Service

1. Acceptance of Terms

By accessing or using getoncall.tech (the "Site") or any OnCall services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use our Site or services. These Terms apply to all visitors, clients, and users who access or use the Site.

2. About OnCall

OnCall is an AI-powered missed call text-back service that helps trade businesses automatically respond to missed calls via SMS, qualify leads, and book appointments. OnCall is operated from San Marcos, California.

3. Services

OnCall provides the following services to business clients:

Automated SMS text-back to missed callers on your behalf
AI-powered lead qualification and conversation management via text
Appointment booking and scheduling support
Setup, configuration, and ongoing support for the above

Service availability, features, and pricing are subject to change. We will notify active clients of material changes in advance.

4. Client Responsibilities

As an OnCall business client, you agree to:

Provide accurate information about your business and contact details
Ensure you have the legal right to send SMS messages to your customers
Comply with all applicable federal, state, and local laws, including the Telephone Consumer Protection Act (TCPA) and carrier guidelines
Obtain proper consent from your customers prior to sending them marketing SMS messages
Not use OnCall to send spam, illegal content, or messages that violate carrier policies
Promptly honor opt-out requests (STOP replies) from your customers

5. SMS Communications

      By providing your phone number and engaging with OnCall — either as a business client signing up or as an end-customer receiving a text on behalf of a client business — you acknowledge receipt of SMS communications. For business clients, this includes account and service-related messages. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for assistance.
    

6. Payments and Billing

Service fees are due as agreed upon at the time of enrollment. By providing payment information, you authorize us to charge your payment method for applicable fees. All fees are non-refundable except as required by law or as expressly stated in your service agreement. We reserve the right to suspend service for non-payment.

7. Intellectual Property

All content on this Site — including text, logos, designs, and software — is the property of OnCall and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission.

You retain ownership of your business data and customer information. By using our service, you grant OnCall a limited license to use that data solely to provide the service.

8. Disclaimer of Warranties

The Site and services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the service will be uninterrupted, error-free, or that AI-generated responses will always be accurate or appropriate. You are responsible for reviewing and overseeing automated communications sent on your behalf.

9. Limitation of Liability

To the fullest extent permitted by law, OnCall shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the service, including but not limited to lost revenue, lost leads, or customer complaints arising from automated messages. Our total liability to you for any claim shall not exceed the fees paid to us in the 30 days prior to the claim.

10. Indemnification

You agree to indemnify and hold OnCall harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the service, your violation of these Terms, or your violation of any applicable law or third-party rights, including TCPA compliance obligations.

11. Termination

Either party may terminate the service relationship at any time. We reserve the right to suspend or terminate your access to OnCall without notice if we believe you are violating these Terms or applicable law.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of San Diego County, California.

13. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised effective date. Continued use of the service after changes constitutes your acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, please contact us:

Email: hello@getoncall.tech
Phone / Text: (858) 585-9045
Address: San Marcos, CA