Privacy Policy

1. Introduction

OnCall ("we," "us," or "our") is an AI-powered missed call text-back service operated from San Marcos, California. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit getoncall.tech (the "Site") or use our services, and how we handle information on behalf of our business clients and their customers.

2. Information We Collect

We may collect the following categories of information:

Business client information: name, business name, phone number, email address, trade type, and any details you share when signing up or contacting us.
End-customer information (on behalf of our clients): phone numbers and SMS conversation content of the callers who receive automated text messages through our platform.
Usage data: pages visited, time on site, browser type, IP address, and referral source.
Communications: messages sent to us via email, phone, text, or our contact form.
Payment information: processed securely by our payment processor — we do not store full card details.

3. How We Use Your Information

We use the information we collect to:

Provide, configure, and support the OnCall service for your business
Send automated text-back messages on behalf of our clients to their missed callers
Communicate with you about your account, service updates, and billing
Send SMS and email communications you have opted into
Respond to support inquiries
Improve and develop our platform
Comply with legal obligations

4. SMS / Text Messaging

      For OnCall business clients: By providing your phone number and signing up for our service, you consent to receive SMS communications from OnCall regarding your account, onboarding, service updates, and support. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for assistance.
    

      For end-customers of our clients: When you call a business using OnCall and do not reach them, you may receive an automated text message from that business's number. These messages are sent on behalf of the business you called. To opt out of future messages from that business, reply STOP to any message. We do not share your phone number with third parties for their own marketing purposes.
    

5. Sharing Your Information

We do not sell your personal information. We may share information with:

Service providers who help us operate our platform (e.g., GoHighLevel, payment processors, email/SMS platforms)
Our business clients, to the extent necessary to provide the service they've subscribed to
Legal authorities when required by law or to protect our rights

All third parties are required to protect your information and handle it in accordance with applicable law.

6. Data Retention

We retain business client information for as long as the account is active and for a reasonable period thereafter for legal and business purposes. SMS conversation data is retained in accordance with our platform provider's policies and deleted upon request.

7. Cookies

Our Site may use cookies and similar technologies to improve your experience and analyze traffic. You can control cookie behavior through your browser settings. Disabling cookies may affect some Site functionality.

8. Data Security

We implement appropriate technical and organizational safeguards to protect your information. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, and to opt out of marketing communications at any time. To exercise these rights, contact us at hello@getoncall.tech.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request its deletion, and the right to opt out of its sale. We do not sell personal information. To submit a CCPA request, contact us at hello@getoncall.tech.

11. Children's Privacy

Our Site and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out:

Email: hello@getoncall.tech
Phone / Text: (858) 585-9045
Address: San Marcos, CA